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Read the terms and conditions of our apartments London rental program. Our professionally management apartments are designed to provide you with the best possible experience during your London stay. If you have any questions, please feel free to contact our team for assistance. Popular dates book up quickly so reserve your holiday apartment today!
These terms and conditions are the standard terms for the provision of services by A Place Like Home, whose trading address is 1 Anhalt Road, Albert Bridge, London, SW11 4NZ.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
means any day other than a Saturday, Sunday or bank holiday;
means any day of the year;
means the contract for the provision of Services, as explained in Clause 3;
means an advance payment made to Us under sub-Clause 5.5;
means a calendar month;
means the price payable for the Services;
means the services which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation);
means a special offer price payable for Services which We may offer from time to time;
means your order for the Services as shown overleaf.
means Our acceptance and confirmation of your Order as described in Clause 3;
means A Place Like Home, sole trader, trading address is A Place Like Home, 1 Anhalt Road, London. SW11.
1.2 Each reference in these Terms and Conditions to "writing" and any similar expression includes electronic communications whether sent by e-mail, text message, fax or other means.
2. Information About Us
A Place Like Home is a sole trader, trading address is A Place Like Home, 1 Anhalt Road, London, SW11.
Our VAT number is 203044077
3. The Contract
These Terms and Conditions govern the sale and provision of Services by Us and will form the basis of the Contract between Us and you. Before submitting an Order, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please ask Us for clarification.
Nothing provided by us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at our discretion, accept.
A legally binding contract between Us and you will be created upon our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing.
We shall ensure that the following information is given or made available to you prior to the formation of the Contract between Us and you, save for where such information is already apparent from the context of the transaction:
The main characteristics of the Services;
Our identity (set out above in Clause 2) and contact details (as set out below in Clause 11);
The total Price for the Services including taxes or, if the nature of the Services is such that the Price cannot be calculated in advance, the manner in which it will be calculated;
The arrangements for payment, performance and the time by which (or within which) We undertake to perform the Services;
Our complaints handling policy;
Where applicable, details of after-sales services and commercial guarantees;
The duration of the Contract, where applicable, or if the Contract is of indeterminate duration or is to be extended automatically, the conditions for terminating the Contract;
All Orders for Services made by you will be subject to these Terms and Conditions.
You may change your Order at any time before We begin providing the Services by contacting Us. Requests to change Orders do not need to be made in writing.
If your Order is changed We will inform you of any change to the Price in writing.
You may cancel your Order within 14 working days of placing it. If you have already made any payments to Us under Clause 5 (including, but not limited to the Deposit), subject to sub-Clause 5.6, the payment(s) will be refunded as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation. If you request that your Order be cancelled, you must confirm this in writing.
If you wish to cancel the services after this time period, or after we have begun to provide the services the non-refundable booking deposit is forfeited. You will receive a refund of the damage deposit back on receipt of an email confirming your wishes to cancel the booking. If you wish to cancel the services after the 60 day deadline and after the balance has been paid we reserve the right to withhold all rental cost less any night of the booking dates we re-let. Every effort to re-let will be made on your behalf by our staff. There is a cancellation fee of £75 +VAT chargeable for all cancelled bookings.
We may cancel your Order at any time before We begin providing the Services due to the unavailability of required personnel or materials, or due to the occurrence of an event outside of Our reasonable control. If such cancellation is necessary, We will inform you as soon as is reasonably possible. If you have made any payments to Us under Clause 5 (including, but not limited to the Deposit), the payment(s) will be refunded as soon as is reasonably possible, and in any event within 14 Calendar Days of Us informing you of the cancellation. Cancellations will be confirmed in writing.
5. Price and Payment
The Price of the Services will be that shown on Our property listings as found on our website in place at the time of your Order. If the Price shown in your Order differs from Our current Price We will inform you upon receipt of your Order.
If We quote a Special Price which is different to the Price shown in Our current property listings, the Special Price will be valid for 5 days or, if the Special Price is part of an advertised special offer, for the period shown in the advertisement. Orders placed during this period will be accepted at the Special Price even if We do not accept the Order until after the period has expired.
Our Prices may change at any time but these changes will not affect Orders that We have already accepted.
All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay. Changes in VAT will not affect any Prices where We have already received payment in full from you.
A mandatory non refundable booking and admin fee of £60 is payable for all bookings.
Before We begin providing the Services, you will be required to pay a Deposit of 50% of the value of one week's rent of your booking for the Services. The due date for payment of your Deposit will be included in the Order Confirmation.
In certain circumstances, if your Order is cancelled, your Deposit will be refunded in full or in part. The amount due will be calculated based upon the Price for the Services, and an Administration Fee . Please refer to sub-Clauses 4.4 and 4.5 if your Order is cancelled before the Services begin, or to Clause 10 if the Services are cancelled after they have begun.
The balance of the Price will be payable 60 days before your arrival date
We accept the following methods of payment:
Visa Debit, Maestro, Visa Electron, Visa, Mastercard, American Express.
Bank transfer to our UK Bank account.
Sterling cheque sent to our offices.
US Dollar cheque sent to our offices.
All credit card payments will be subject to a surcharge of 2 %.
6. Providing the Services.
As required by law, We will provide the Services with reasonable skill and care, consistent with best practices and standards in the furnished holiday lettings sector, and in accordance with any information provided by Us about the Services and about Us.
We will begin providing the Services on the date confirmed in Our Order Confirmation.
We will make every reasonable effort to complete the Services on time (and in accordance with your Order). We cannot, however, be held responsible for any delays if an event outside of Our control occurs. Please see Clause 9 for events outside of Our control.
If We require any information or action from you in order to provide the Services, We will inform you of this as soon as is reasonably possible.
If the information or action required of you under sub-Clause 6.4 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information or action on your part, We may charge you a reasonable additional sum for that work.
In certain circumstances, for example where there is a delay in you sending Us information or taking action required under sub-Clause 6.4 We may suspend the Services (and will inform you of that suspension in writing.
In certain circumstances, for example where We encounter a technical problem, We may need to suspend the Services in order to resolve the issue. Unless the issue is an emergency and requires immediate attention We will inform you in advance in writing before suspending the Services.
If the Services are suspended under sub-Clauses 6.7 or 6.8, you will not be required to pay for them during the period of suspension. You must, however, pay any invoices that you have already received from Us by their due date(s).
If you do not pay Us for the Services as required by Clause 5, We may suspend the Services until you have paid all outstanding sums due. If this happens, We will inform you in writing. This does not affect Our right to charge you interest under sub-Clause 5.10.
We reserve the right to offer alternative properties to you of similar quality, size and cost in the event that the property subject to your booking becomes unavailable due to circumstances outside our control.
Where necessary, we can provide you with Baby Cots High Chairs and extra Bed Linen at a cost to you that will be agreed with you.
7. Problems with the Services and Your Legal Rights
We always use reasonable efforts to ensure that Our provision of the Services is trouble-free. If, however, there is a problem with the Services We request that you inform Us as soon as is reasonably possible (you do not need to contact Us in writing).
We will use reasonable efforts to remedy problems with the Services as quickly as is reasonably possible and practical.
We will not charge you for remedying problems under this Clause where the problems have been caused by Us, any of our agents or employees or sub-contractors or where nobody is at fault. If We determine that a problem has been caused by incorrect or incomplete information or action provided or taken by you, sub-Clause 6.5 will apply and We may charge you for remedial work.
As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office. If We do not perform the Services with reasonable skill and care, you have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you, you have the right to a reduction in price. If the Services are not performed in line with information that We have provided about them, you also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you (or if Our breach concerns information about Us that does not relate to the performance of the Services), you have the right to a reduction in price. If for any reason We are required to repeat the Services in accordance with your legal rights, We will not charge you for the same and We will bear any and all costs of such repeat performance. In cases where a price reduction applies, this may be any sum up to the full Price and, where you have already made payment(s) to Us, may result in a full or partial refund. Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that you are entitled to the refund) and made via the same payment method originally used by you unless you request an alternative method. In addition to your legal rights relating directly to the Services, You also have remedies if We use materials that are faulty or incorrectly described.
8. Our Liability
We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of our negligence (including that of our employees, agents or sub-contractors. Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by you and Us when the contract is created. We will not be liable for any loss or damage that is not foreseeable.
We provide services for domestic and private use (or purposes). We make no warranty or representation that the services are fit for commercial or business purposes. By making your Order you agree that you will not use the service for such purposes. We will not be liable to you for any loss of profit , loss of business, interruption to business or for any loss of business opportunity.
Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by Our negligence (including that of our employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation.
Nothing in these Terms and Conditions seeks to exclude or limit Our liability for failing to provide these services with reasonable care or skill or in accordance with any information provided by Us about the services or about us.
You and all other members of your party agree that all the properties you occupy are to be used as non-smoking.
You understand and agree that only the persons named on the email order form will be allowed to occupy the property.
The property is only to be occupied from the inclusive dates as set out in the email order, and your occupancy of the property is subject to our having received in advance full payment of all sums due to us under the contract.
You agree to pay a deposit in which we will hold on your respect of damage, breakages and excessive use of telephone. The deposit will be returned to you within 2 weeks from your departure from the property subject to any necessary deductions being made. If the amount held as deposit is found to be insufficient to cover the cost of either damages or telephone bills we reserve the right to charge your credit card with the excess charge. By completing the order form you consent to this.
You agree that no animals or pets are allowed unless specifically agreed with us in advance.
For bookings lasting two weeks or longer, by confirming the order you agree that the property will be cleaned after this period at your expense. The property will require a minimum of two hours cleaning after the expiry of the first two weeks. You will be charged a fee of £30 for two hours work, with any additional work being charged at an hourly rate of £15. This cost will be added to your account and deducted from your security deposit upon its return.
You undertake not to make any alterations, additions or adaptations to the property. Also, not to remove any of its contents or fixtures and fittings, nor to create or cause any damage so as to mean the property requires any redecoration or repair. Further, that you will quietly enjoy the property and will not cause either noise or disturbance so as to cause complaints from neighbours, in particular between the hours of 11pm and 8am.
You agree to pay a non-refundable deposit representing 50% of the cost of one week's rental at the time of making your reservation. You also agree to pay the final balance 60 days before the time the rental commences. Once a booking is confirmed an invoice and booking confirmation will be sent for you to make immediate payment.
It is our policy to meet all new arrivals at the property. In order that we can do that you agree to provide us with full details of your travel itinerary, flight details etc. Your arrival will be monitored and a charge of £10 will be added if there is an excess delay in arrival. If your flight is later than 15.30 on any day, or your train arrives after 1600, you will be collected from the airport and driven to the property by one of our dedicated drivers. This will be confirmed to you when we receive your flight information. The cost of this will be notified to you and deducted from your security deposit. Pricing for airport arrivals can be seen in sub clause 188.8.131.52.1
The prices which you will be charged for airport pickup on arrival are as follows:
1 - 3 Persons:
Heathrow Airport: £66.00
London City Airport: £60.00
Gatwick Airport: £95.00
Stansted Airport: £102.00
Luton Airport: £102.00
Railway Stations in Central London: £40.00
4 - 6 Persons:
Heathrow Airport: £90.00
London City Airport: £84.00
Gatwick Airport: £114.00
Stansted Airport: £144.00
Luton Airport: £144.00
Railway Stations in Central London: £40.00
184.108.40.206.2 The properties may only be occupied after 12 noon on arrival. On departure you agree to vacate the property by 10.30am unless specifically agreed by us in writing. A surcharge of £10 will be charged if an arrival before 8 in the morning is requested and agreed by us.
220.127.116.11.3 You agree that only the persons named in the Order form have the right to occupy the property. In the event of there being any change to either the persons named, " Unless we are notified " or an increase to the numbers of the party we reserve the right to terminate the contract with immediate effect.
Events Outside of Our Control (Force Majeure)
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
If any event described under this Clause 9 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
We will inform you as soon as is reasonably possible;
Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;
We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;
If an event outside of Our control occurs and you wish to cancel the Contract, you may do so in accordance with your right to Cancel under sub-Clause 18.104.22.168. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation notice;
If the event outside of Our control continues for more than four weeks, We will cancel the Contract in accordance with Our right to cancel under sub-Clause 10.6.3 and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice.
If you wish to cancel your Order for the Services before the Services begin, you may do so under sub-Clause 4.4.
Once We have begun providing the Services, you are free to cancel the Services and the Contract at any time by giving Us 14days written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5.
If any of the following occur, you may cancel the Services and the Contract immediately by giving Us written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation.If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5. If you cancel because of Our breach under sub-Clause 10.3.1, you will not be required to make any payments to Us. You will not be required to give notice in these circumstances:
We have breached the Contract in any material way and have failed to remedy that breach within 30 days of you asking Us to do so in writing; or
We enter into liquidation or have an administrator or receiver appointed over Our assets; or
We are unable to provide the Services due to an event outside of Our control (as under sub-Clause 9.2.4); or
We change these Terms and Conditions to your material disadvantage.
We may cancel your Order for the Services before the Services begin under sub-Clause 4.5.
Once We have begun providing the Services, We may cancel the Services and the Contract at any time by giving you 14 days written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice.If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5.
If any of the following occur, We may cancel the Services and the Contract immediately by giving you written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5. We will not be required to give notice in these circumstances:
You fail to make a payment on time as required under Clause 5 (this does not affect our right to charge interest on overdue sums under sub-Clause 5.10); or
You have breached the Contract in any material way and have failed to remedy that breach within 7 days of Us asking you to do so in writing; or
We are unable to provide the Services due to an event outside of Our control (for a period longer than that in sub-Clause 9.2.5).
For the purposes of this Clause 9 (and in particular, sub-Clauses 22.214.171.124 and 126.96.36.199) a breach of the Contract will be considered 'material' if it is not minimal or trivial in its consequences to the terminating party (i.e. you under sub-Clause 188.8.131.52 and Us under sub-Clause 10.6.2). In deciding whether or not a breach is material no regard will be had to whether it was caused by any accident, mishap, mistake or misunderstanding.
10. Communication and Contact Details
If you wish to contact Us, you may do so by telephone at 0207 228 4668 or by email at [email protected]
In certain circumstances you must contact Us in writing (when cancelling an Order, for example, or exercising your right to cancel the Services). When contacting Us in writing you may use the following methods:
Contact Us by email at [email protected] or
Contact Us by pre-paid post at A Place Like Home, 1 Anhalt Road, London, SW11 4NZ
11. Complaints and Feedback
We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
All complaints are handled in accordance with Our complaints handling policy and procedure.
If you wish to complain about any aspect of your dealings with Us, including, but not limited to, these Terms and Conditions, the Contract, or the Services, please contact Us in one of the following ways:
In writing, addressed to A Place Like Home, 1 Anhalt Road, London, SW11 4NZ
By email, addressed to [email protected]
By contacting Us by telephone on 0207 228 4668.
12. How We Use Your Personal Information (Data Protection)
All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
We may use your personal information to:
Provide Our Services to you.
Process your payment for the Services.
Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
In certain circumstances (if, for example, you wish to pay for the Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
We will not pass on your personal information to any other third parties without first obtaining your express permission.
13. Other Important Terms
We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
14. Governing Law and Jurisdiction
These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with English law.
Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.