COVID-19 Information



A Message

Firstly, and most importantly, we would like to extend our best wishes to all of you in these very unusual days. These are unprecedented times and it wouldn’t be an exaggeration to term the first half of 2020 as the most challenging APLH has faced in its 30 year history. We are incredibly of proud of our industry’s response to the pandemic and especially proud to have been part of the STAA/NHS Homes scheme offering free accommodation to frontline workers and NHS staff. We thank our hosts for their open-mindedness and generosity.

With London and the short term rental market reopening we have made the decision to adapt our cancellation policy on a temporary basis and update our cleaning protocols. We hope the enhanced cleaning procedures will help both our hosts and guests feel safe in the knowledge that our team are making their safety and wellbeing our No.1 priority.

We look forward to seeing you back in London in the not so distant future!

Stay safe and take care,

Ben Burgess
Managing Director



Cancellation Policy for New Bookings:

We understand the need to keep some fluidity and flexibility around future travel plans given the evolving situation with Covid-19. With this in mind, we have adapted our cancellation policy for new bookings to allow for extra flexibility.

FOR BOOKINGS MADE AFTER JULY 8, 2020, FOR STAYS STARTING ON OR BEFORE SEPTEMBER 30, 2020: We want to offer as much flexibility as possible for guests booking stays over the summer months. For stays starting up to 30th September 2020, we offer full refund if you wish to cancel up to 5 days prior to arrival - after this, no refund will be due.​

FOR BOOKINGS MADE AFTER JULY 8, 2020, FOR STAYS STARTING AFTER SEPTEMBER 30,2020. THIS POLICY IS TEMPORARY AND ONLY INCLUDES RESERVATIONS ARRIVING UP TO APRIL 1, 2021: We want to provide peace of mind and help guests book with confidence beyond September 30, 2020. If you wish to cancel your stay up to 14 days before your arrival, you will receive a full refund; if you wish to cancel up to 5 days before arrival 50% of your booking will be refunded.



Covid-19 Cleaning protocol:

At APLH we’re committed to maintaining the highest standard of housekeeping. In light of the need for an enhanced cleaning protocol we have adjusted our cleaning procedure to ensure we follow the available STAA/UK hospitality advice. These changes include.

Sanitise surfaces

Sanitise every high-touch surface, down to the doorknob

Use approved products

Use cleaning products approved by health experts, such as disinfectants with 70% alcohol or higher

Thoroughly clean

Clean room by room following our extensive cleaning checklists

Wear a mask and gloves

Help avoid cross-contamination by wearing a mask and gloves

Wash all linen

Wash linen at a high heat setting

Follow all other local guidance

Comply with local laws, including any additional safety or cleaning guidelines